Bylaw and/or Rule Violation Complaint

Section 135 of the Strata Property Act holds the strata corporation responsible to enforce the strata bylaws/rules. Enforcement of violations dictate that complaints should be received in writing. To start the process, please follow the protocol below:

1. First, refer to your bylaws and rules. If there is no applicable bylaw/rule violated, the Strata Property Act does not allow the strata to take action.
2. Please complete all sections of the below form to avoid delay in the process. Be certain that the unit number from which the violation has occurred is the correct one. Not all buildings automatically have the same unit numbers directly above and below.
3. Upon receipt of the form and verification that a valid bylaw/rule violation has occurred, a warning letter may be sent to the alleged violator. At this point, the term ‘alleged’ is used in case of a unit error or some other misunderstanding.
4. Allow time for the warning letter to be received and complied with (the notice period is 20 days). If the same bylaw/rule violation occurs again, fill in another complaint form. Be sure and mark the box identifying this as a repeat offense. (Each incident should be reported separately.)
5. Upon receipt of a complaint form with repeat offence details, a fine letter may be sent. Be aware that Section 135 of the Strata Property Act allows the recipient the right to request a hearing before council. If a hearing is requested, you may be contacted by the strata council. For more details on how Bylaws and Rules work you can review our Bylaws & Rules Bulletin.